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DIGITAL LIBRARY


Tourist Services(hotels, restaurants,transport)

  • A Manual of Hotel Reception; principles and techniques

    Author: Corral Mestas, Fernando
    Publishers: Septem/2006
    ISBN: 84-96491-16-1
    Number of pages: 430

    This is a practical easy to read manual that sets out to be a reference work for students and professionals of the tourism accommodation sector. It is completely modernized, and has up to date information about the technological tools that the receptionist uses today. It is centred on quality systems, for the most demanding services, used to obtain seals of quality in the tourism sector. 

  • 2007 Rural tourism digest: The best accomodations

    Author: Alonso, Pilar y Gil, Alberto
    Publishers: Susaeta Ediciones S.A./2007
    ISBN: 843055985X 9788430559855
    Number of pages: 560

    Abandoned railway tracks - the new "Green Routes" - are an excellent alternative that allows us to better know our landscape. The 2007 Rural Tourism Digest takes a look at these tracks. The Digest, which maintains its commitment to improving the traveler's experience, has been published without interruption for the past 14 years. Only the best accommodations, chosen by the quality of their surroundings, architectural values, and quality of service, are included in this high-quality annual digest.

  • Absenteeism and its Repercussions on the Quality of Service in the Hotel and Catering Sector

    Author: Jordi Tous Pallarés
    Publishers: Septem Ediciones, 2009
    ISBN: 9788492536146
    Number of pages: 104

    Absenteeism is a problem that affects the quality of service and, as such, the degree of client satisfaction, particularly in the hotel and catering sector, where seasonal employment and atypical working shifts are the norm. By studying 25 hotels in the Tarragona area, the author provides entrepreneurs with various solutions focusing on candidate selection processes using a more dynamic analysis of a candidate's profile.

  • Advisement on the market of air transport business management systems

    Author: Martin-Consuegra Navarro, David
    Publishers: Editorial Universitaria Ramón Areces/2005
    ISBN: 8480046988
    Number of pages: 192

    This is the publication of the work of David Martín-Consuegra Navarro, chosen by the Scientific and Technical Committee from the FITUR-Jorge Vila Fradera jury, who met in FITUR 2005 as the best tourism research study in Spain and Latin America. In this book, the author tries to demonstrate the commercial orientation of air companies and compares these perspectives to the passenger's demands.

  • Basic operations and café and bar services

    Author: Francisco García Ortiz, Pedro Pablo García Ortiz, Mario Gil Muela
    Publishers: Thomson Paraninfo
    ISBN: 9788497326919
    Number of pages: 268

    Teaching manual for the hostelry trade and reference book for anyone interested in this profession and the world of drinks service. It provides general information about the operations and material required to work in a bar or café. It particularly focuses on drinks, describing the most important concepts, the characteristics of each speciality, how to make them and the best way to serve them to customers.

  • Cheap skies: history and reality of the low-cost experience

    Author: Alejo Marcigliano
    Publishers: Sintésis / 2007
    ISBN: 9789879667163
    Number of pages: 144

    Low-cost air companies represent one of the most visible economic revolutionary changes of our time. Despite its slow implementation and development in Latin America, this business model has expanded worldwide and is now in full expansion mode in markets as diverse as India and the Middle East, from Saudi Arabia to Turkey. But why are these companies successful? This is the key question analyzed in this volume, where the author (a journalist who has worked for over a decade researching air transportation) analyzes in detail the origins of pioneering companies such as People Express, Laker Airways, Southwest and Ryanair amongst others, with the goal of trying to predict future trends in this sector.

  • Customer service and care techniques

    Author: Francisco García Ortiz, Pedro Pablo García Ortiz, Mario Gil Muela
    Publishers: Thomson Paraninfo, S.A. / 2008
    ISBN: 8497325834
    Number of pages: 324

    This manual is designed as a tool for all professionals in the restaurant industry who consider their task to be a way of satisfying others and who wish to adapt to new times in this sector. "Técnicas de servicio y atención al cliente" lays the foundations for developing sales techniques and good business planning.

  • Do not disturb Barceló: journey to the core of a tourist empire

    Author: Joan Buades
    Publishers: Icaria, 2009
    ISBN: 9788498880953
    Number of pages: 200

    Biography of a tourist empire born in Mallorca and which has become the first Spanish trans-national hotel chain in the US with major business interests in the Caribbean and the Maghreb. To tell the story of this hotel chain, testimonies are taken from different individuals spanning four continents, as well as large banks and other social agents.

  • Getting a raw deal?: making restaurant businesses profitable

    Author: Jaume Martí i Llull
    Publishers: Ediciones Granica, S.A./ 2007
    ISBN: 9788483580134
    Number of pages: 160

    The competitiveness of the restaurant industry creates a need to search for the best path towards success. "¿Lo tiene crudo?: Cómo rentabilizar locales de restauración" provides a few key pointers to learn how to manage restaurant businesses and maximise profits. Good practices such as self-evaluation of the business, foresight and innovation, and spotting different customer segments, among others, are part of the proposal put forward by the author, Jaime Martí i Llull, endorsed by his extensive experience in the industry.

  • Hotel and catering: ten key points to save on taxes

    Author: Antonio Pérez Bernabeu
    Publishers: Solges Asesores, 2008
    ISBN: 9788461284108
    Number of pages: 92

    Using a practical case of applying different tax options by way of illustration, readers can determine the impact of various decisions so as to pay the appropriate taxes. A book focusing on sector professionals and those wishing to enter the hotel business, given that a large part of the book deals with themes such as choosing the most suitable legal form to adopt.
  • Hotel Control - Practical economic management and analysis of operations in a Tourist Accommodation Business

    Author: Lluís Mesalles Canals
    Publishers: Laertes, 2010
    ISBN: 9788475846675
    Number of pages: 281

    The different types and possible structures of a hotel, or the distances between them, often make managing these establishments a complex task. This manual explains the different accounting tools available and basic concepts that will allow companies to adopt a more effective economic control system for their business.

  • Human resources for tourism

    Author: Pardo, Manuela y Luna Arocas, Roberto
    Publishers: Prentice-Hall/2006
    ISBN: 8483223090
    Number of pages: 456

    This is a book that aims to be of help to all those who face management responsibilities in a company in this sector. The tourist business sells dreams, leisure and business, all of which is sustained by the working ability of the people. For this reason, getting to know the bases of how to select, direct and motivate them is essential to the success of the tourist companies.

  • Introduction to hospitality management

    Author: John R.Walker
    Publishers: Pearson Educación, 2009
    ISBN: 9780135109519
    Number of pages: 659

    Manual aimed at people studying tourism or anyone who wishes to learn about hospitality management and the services provided to hotels, restaurants and other establishments, a central activity in the tourist industry of any country. The author explains aspects such as travel and tourism, accommodation, meal services, hosting meetings, conventions and events, and the analysis of company profiles.

  • Learn to set up a tourist business

    Author: Berastain, Luis
    Publishers: Paidos Ibérica/2006
    ISBN: 8449319005
    Number of pages: 152

    An inspiring title for a book that aims to guide not only possible business managers, but also students or even someone who is interested in the subject. It explains the key aspects in setting up a new business. The author combines technical explanations with numerous examples, which help to assimilate the concept, and he even uses two practical case examples; the country hotel Ruralia and the virtual travel agency Flynet. In short, this is a useful and practical book for all those who wish to set up a business in this sector, in any Spanish-speaking country.

  • Make your restaurant profitable! Controlling costs and expenses

    Author: Jorge Lara Martínez Lazcano
    Publishers: Limusa, 2008
    ISBN: 9786075000152
    Number of pages: 214

    Summary of experiences focusing on the subject of making a restaurant business profitable by boosting sales and controlling costs and expenses, not forgetting investments in technology capable of facilitating work. The author also proposes strategies to design an appropriate product offer and a rational use of products, negotiating with suppliers and calculating the costs of recipes.

  • Management Manual on Accommodation and Restaurant Production

    Author: Blasco, Albert
    Publishers: Síntesis/2006
    ISBN: 84-9756-410-3
    Number of pages: 316

    A manual divided into two large blocks: the first corresponds to the accommodation offer and the second to all the concepts related to the restaurant offer. But before going straight to the point the author introduces the reader, through the first three chapters, into the world of accommodation specifying the different types of establishments and the new tendencies marked by the differentiation of the hotel product.

  • Management, product and services for Travel Agencies

    Author: Albert Piñole, Isabel
    Publishers: Areces/2004
    ISBN: 84-8004-391-1
    Number of pages: 1060

    This book aims to study the management of travel agencies. It's divided into three parts: The first, ten chapters long, is dedicated to directive, offer, demand, marketing and information management. The second part, also ten chapters long, studies tourism services and products offered by travel agencies. The last three chapters are dedicated to trip organisation and specialised tourism products such as nature, cultural, sports and professional trips.

  • Manual for the organisation of congresses and trade fairs for everyone

    Author: Pilar Soret Lafraya y Víctor Cabal Díaz
    Publishers: Predif, 2008
    Number of pages: 213

    Congress, business and trade fair tourism has experienced major growth in recent years and has become an important subsector in the reactivation of destinations because it breaks the traditionally seasonal pattern of tourism and because of the high level of average spending among visitors. Hence, it is crucial to provide accessible facilities, making sure the venues that host these kinds of events have the necessary services and equipment to facilitate access for everyone.

  • Organisation and management of hotel businesses

    Author: José Miguel Rodríguez Antón, María del Mar Alonso Almeida
    Publishers: Síntesis, 2008
    ISBN: 9788497565905
    Number of pages: 367

    This guide offers an up-to-date view of the management and organisation of hotel businesses. It is chiefly aimed at tourism students, but also at anyone interested in the latest trends and challenges faced by hotel business managers.

  • Planificación territorial del turismo (tourism area planning)

    Author: VVAA
    Publishers: Ed. Lloc/2005
    ISBN: 8497883225
    Number of pages: 220

    The aim of this book, planned among various authors, is to be an introduction to the principle mechanisms when planning tourist areas. The book presents the basic concepts, tools and methodological procedures necessary to do this, in order to observe the implementation process of the planning practices, and the benefits brought about by its general use. The book is divided into three chapters. In the first, the basic aspects are explained about the area layout, and planning in general. In the second, some techniques and tools of area analysis, which are directly applicable to tourism area planning, and the correct usage procedures are discussed in detail. The final chapter is dedicated to the creation of tourist plans.

  • Practical restaurant guide

    Author: Jesús Felipe Gallego
    Publishers: Thomson Paraninfo, 2008
    ISBN: 842832512X
    Number of pages: 400

    In recent years, the hotel and restaurant trade has, with the emergence of new trends, undergone a process of transformation. This guide is therefore a tool that teaches professionals from this industry to move with the times and offer a differentiated service capable of competing in an increasingly demanding market.   

  • Principles of management for the hospitality industry

    Author: Dana Tesone
    Publishers: Elsevier, 2009
    ISBN: 9781856177993
    Number of pages: 405

    Textbook aimed at hospitality students, presented as a useful instrument to understand key concepts and management techniques in the services industry. Using practical case studies, it places the reader in real scenarios that will enable them to successfully resolve any problem or situation in the day-to-day running of a business in the hospitality sector.

  • Providing the best service: a manual for teachers, students and professionals in the hospitality and tourism sector. Practical work in restaurants

    Author: Christian Ferret
    Publishers: AUTOR-EDITOR, 2010
    ISBN: 9786070501623
    Number of pages: 388

    This manual provides the basic information necessary to get to grips with the world of the food and beverage sector and to successfully perform in the field of hospitality. In order to do this, it presents the basic concepts and fundamentals, as well as the necessary tools which may be useful to teachers, students and professionals in the sector.

  • Requirements for the Management and Setting up of a Hotel Establishment

    Author: Orsini Cuadrado, Jesús
    Publishers: Universidad Externado de Colombia/2006
    ISBN: 958-710-071-9
    Number of pages: 226

    The managers of hotel services do not normally deal with the question of the construction of the building where the client will be provided with the hotel service. This question tends to be left in the hands of design professionals and building experts who, in many cases, are ignorant of the hotel operation and its implications in the spaces and internal functioning. The author of this work fills this void by explaining the different stages, from the conception of the idea, going through the project with its study, design and specifications, to be followed by the building and its hydro-sanitary, electric and mechanical installations, until reaching the equipment and decoration and finally ending with the opening and up and running of the hotel. The book presents three useful application practices.

  • Spanish Wine Tourism Guide 2008

    Author: VVAA
    Publishers: Anaya Touring Club / 2007
    ISBN: 9788497765169
    Number of pages: 822

    A guide for both wine lovers and connoisseurs, the 2008 edition of the Spanish Wine Tourism Guide includes references to 68 Protected Denomination of Origin (PDOs). The guide includes new PDOs, such as Tierra de Leon and Tierra del Vino de Zamora. In addition, Arlanza and Arribes del Duero are now included in a different category. The guide also offers readers a choice of wine routes through Spain, with information on visits to wineries, accommodation, and restaurants.

  • Structure and situation of the Spanish tourist market

    Author: Jesús Rivas García
    Publishers: Septem Ediciones, 2009
    ISBN: 9788492536375
    Number of pages: 96

    The current socioeconomic situation has had visible consequences for the tourist industry on a global scale. Spanish tourism, in spite of its traditional advantageous position thanks to the conditions and intrinsic resources of the country, has not escaped unscathed from this crisis. Faced with this scenario, there is a need to redefine the tourist model with a view to adapting it to the current demands of the market. In this respect, the book carries out a detailed analysis of the structure, situation and outlook of the Spanish tourist market.

  • The Environmental Situation and Training Needs in the Hotel Trade and Transport Sectors

    Author: Generalitat Valenciana. Conselleria de Territori i Habitatge
    Publishers: Generalitat Valenciana. Conselleria de Territori i Habitatge/2005
    ISBN: 84-482-3827-3
    Number of pages: 82

    Co-financed by the European Social Fund (E.S.F) the contents of this publication are based on the study carried out by the Mediterranean Institute for Sustainable Development (IMEDES) for the Valencian autonomous government's Ministry for Territory and Housing. This book presents the results on how the integration of the environmental variable in two sectors of great importance for the Valencian economy, i.e. the Hotel Trade and Leisure, and Road Transporting goods, are being dealt with.

  • The Management of the Quality of Tourist Processes

    Author: Alonso Almeida, Mar
    Publishers: Síntesis S.A/2006
    ISBN: 8497564359
    Number of pages: 334

    A book with a very practical approach aimed at students and professionals wishing to make a start as regards quality focusing on the tourist sector, developing the minimum know-how so as to be able to go more in-depth into quality management within the tourist industry. This know-how encompasses the theories of total quality, the ISO regulations and the sectorial regulations of the ICTE. Moreover, the costs of quality or non-quality and the quality strategies and the strategies relating to the measuring of the service are explained, all of which is accompanied by numerous examples and case studies.

  • Timeshare Management – key issues for hospitality managers

    Author: Tammie Kaufman, Conrad Lanshey, Lisa Ann Schreier
    Publishers: A Butterworth-Heinemann Title, 2009
    ISBN: 9780750685993
    Number of pages: 216

    In recent years, Timeshare properties have become one of the most popular options for tourists. This book offers key information about this tourist segment and provides explanations about its growth, the management of holiday properties and the range of opportunities offered by the development of this tourism sub-sector.

  • Tour group assistance and guides

    Author: Carlos Picazo Zamora
    Publishers: Síntesis, 2008
    ISBN: 9788477384175
    Number of pages: 336

    This manual provides basic tools for the professional development of tour guides from a practical perspective. It shows the current profiles of tour guides in different places of work, the regulations governing this profession as well as the techniques guides must know in their everyday work, from preparing the circuit to developing skills to communicate satisfactorily with the group.

  • Tourism distribution and information units management

    Author: Cabarcos Novás, Noelia
    Publishers: Ideas Propias Publicidad (2007)
    ISBN: 9788498391039
    Number of pages: 201

    This volume is one of the textbooks used for training in the profesional qualification of hospitaility and tourism professionals. It encompasses all aspects and goals of the sector'ss professional training as established by the National Qualification System.

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